F.A.Q.s

If you ordered multiple products, first be sure that it was not sent in separate shipments. If you have received your shipment(s) and are still missing anything from your order, please email us at team@ventgripz.com so that our customer service team can research your order and correct what is missing. We will do everything possible to get the missing items out to you immediately or locate any packages that are still on the way.

Return shipping for unwanted items or for warranty replacements sent to us is your responsibility. Shipping out to you with your replacement products is covered by us.

Gift cards are currently issued manually. You can purchase them by emailing us at team@ventgripz.com. We will send you a payment link to fund the gift card and then will deliver the gift card code to you by email.

WHY HAVE I RECEIVED AN EMAIL SAYING THE ITEM I'VE ORDERED IS OUT OF STOCK?

If an item you order is out of stock, we will notify you of the option to cancel that portion of your order or wait until the item is back in stock and be the first on the waitlist to receive your item.

All VentGripz™ orders are covered by a 30 day unconditional money back guarantee. Simply return the product to us for a full refund within 30 days of purchase. If any parts of your original order are missing from the return, we will pro-rate your refund accordingly. Email team@ventgripz.com to initiate a return.

If you are returning items for a refund, we will issue the refund back to your original payment method within 5 business days of receipt. If any part of your original order is missing, we will issue a pro-rated refund based on what was returned.