I'm missing part of my order, what do I do?
If you ordered multiple products, first be sure that it was not sent in separate shipments. If you have received your shipment(s) and are still missing anything from your order, please email us at firstname.lastname@example.org so that our customer service team can research your order and correct what is missing. We will do everything possible to get the missing items out to you immediately or locate any packages that are still on the way.
Will you refund the shipping charges on my parcel?
Return shipping for unwanted items or for warranty replacements sent to us is your responsibility. Shipping out to you with your replacement products is covered by us.